The Service includes the following resources:

• Basic hardware components: include Data Centers, facilities, and all physical systems (hosts, storage, appliances) used to deliver the Service;
• Basic software components: include all software that enables the delivery of the Service (firmware, virtualization system, replication tool);
• Basic network components: include all systems (both hardware and software) suitable for data network management (cabling, LAN and SAN switches, firewalls);
• Support via Service Desk: a component of the Service that provides for the full efficiency of the Platform and a point of contact through which to request information or report malfunctions as specified in the following paragraphs.

From an economic point of view, the Service includes a baseline component, suitable for ensuring the immediate availability of all necessary resources and a variable “Pay per use” component, depending on the actual use of the individual components of the Service.

• Mitigate the risk of production downtime and the resulting economic loss that results from an IT systems fault even in the event of a catastrophic event.
• Periodically verify that the disaster recovery plan adheres to time and procedures with appropriate simulations.
• Find expertise in technology and in implementing the right business continuity infrastructure for the needs.